Your order is very important to us.

We know the importance of your child’s eye care needs and will strive to deliver your order with personal attention and detail in a timely manner.

Step 1

A Pediatric Licensed Optician will review the order within one business day and verify that the order is complete and correct. If there are any questions or inconsistencies, we will contact you immediately via email before proceeding.

Step 2

We order directly from the frame manufacturer to ensure authenticity and warranty. We typically receive your frames within 4 to 6 business days after placing our order. We will notify you if the frame is not in stock or is in backorder and we will make the appropriate recommendations.

Step 3

Prescription lenses production begins immediately upon our receipt of your child’s frames and requires 3 to 7 business days depending on the type of lenses and treatment. We will notify you if there are any delays in production.

Step 4

All eyewear must pass a rigorous quality inspection and receive the OPTIWOW SEAL OF APPROVAL. A Pediatric Licensed Optician will inspect all Prescription Lenses to insure their accuracy and quality.

Step 5

Your eyewear order will be packaged with care along with a case and a cleaning cloth and shipped using the shipping service you select.